Customer service is the backbone of any business. It might be difficult for clients to come into your office. However, they can reach you by calling your criminal defense law firm. The service you offer the client the first time they call will determine whether they will call again or not. Excellent phone etiquette oozes an aura of professionalism, and the client becomes confident of your criminal defense law firm’s ability to handle their criminal cases.
It becomes difficult for you to answer all incoming calls due to other office responsibilities. You might decide to hire an in-house receptionist. Doing so might not solve all your problems since they also handle walk-in clients. This means that some of the calls might go unanswered.
To make sure you do not miss any opportunity to land a client, it is prudent to hire a phone answering service for your criminal defense law firm. Using a phone answering service has many benefits. You will not miss a call again because the staff at the phone answering service are professionals who will give your clients excellent customer service.
Answering Service Offers Professional Services Which Inspires Confidence in Your Clients
The first impression a client receives from your criminal defense law firm will determine whether they hire you to represent them in court or use your competitors’ services. That first contact will also set the tone of any further interactions between your defense law firm and the client facing criminal charges. An answering service answers the client’s inquiries professionally, which inspires confidence in your firm’s ability to represent them in a court of law.
It is paramount for clients to receive the same professional service from your defense criminal law firm every time they call. At times, your receptionist might be overwhelmed by the workload at the office, which might lead them to not offering the best service to the client over the phone. When clients receive inconsequent customer service, they start having second thoughts about hiring your criminal defense law firm to represent them in court.
An answering service will be courteous, engaging, and confident when dealing with clients who enquire about the services your criminal defense law firm offers. You should not only extend professionalism when speaking to new clients, but you should also be professional with the existing clients. Since an answering service is professional, they will extend the same exceptional phone etiquette to existing clients. Excellent phone etiquette shows that your criminal defense law firm is interested in understanding the needs and finding out your clients’ pressure points so that you can offer the best legal solution.
Most clients hire a criminal defense law firm to help them prove their innocence, help them receive a reduced sentence, or on behalf of their loved ones. Once your criminal defense law firm uses an answering service, your clients feel that their needs will be met and that they are in safe hands. Answering service staff are not only skilled but also experienced and also professional. They can answer any legal inquiries that your clients might have. At times, clients who have been charged are under a lot of pressure and are not very courteous on the phone. The answering service staff is well trained to handle clients professionally despite their current state of mind or temperament.
When the customer service representatives answer the client’s queries in a calm demeanor, they can offer a solution to the client facing criminal charges. As a result, your criminal defense law firm will create a reputation for handling all clients despite their psychological or emotional state. When you offer legal counsel to distressed clients, they are more likely to become your loyal client and refer your criminal defense law firm to their friends and loved ones.
An Answering Service Will Clarify the Client’s Questions and Offer the Best Solution
Some clients are very specific in their inquiries. For instance, they might want to know your working hours or the charge per hour for representing them in court. Other clients’ questions are more general as they seek to have a general feeling of your criminal defense law firm operations. Since an answering service staff is well trained, they will clearly understand the clients’ questions in both cases.
They will seek to understand the question by either rephrasing it and repeating the question to the client or asking the client to elaborate further on their query. When the customer care representative perfectly understands the question, they can offer a satisfactory solution to the client. If your criminal defense law firm does not have a professional to answer inquiries and explain legal jargon that a defendant might not understand, the client can become frustrated and have a negative impression of your criminal defense law firm.
Therefore, using a criminal defense law firm will help avoid any incidences of misinformation and misunderstanding.
Customer Service Representatives Are Well Versed with Your Criminal Defense Law Firm Operations
The customer care representatives of an answering service are well versed with your criminal defense law firm operations. Therefore, they can answer even the toughest questions from your clients. They frame their answers in a manner that shows that they are authorities in the area of law. The customer care representatives respond in a manner that leaves clients satisfied with the response they receive.
Since answering service customer care representatives are professionals, they will patiently and carefully explain any legal jargon which your clients might not understand. If the answering service staff does not know the answer to a particular query, they will refer the client to a person in your criminal defense law firm. The client will receive satisfactory answers since they will be transferred from one knowledgeable person to a more knowledgeable individual.
Clients facing criminal charges seek a criminal law firm with intimate knowledge of criminal law in their state. A defendant would feel more confident if your criminal defense law firm’s customer care representative comes across as an expert in their field. Customer care representatives in an answering service are specifically trained to handle most criminal law inquiries. Therefore, by using their services, your criminal defense law firm will come out as one which is worth its salt and inspire confidence in potential clients. An answering service customer care representative will listen keenly to the client and offer a viable solution. Once the answering service offers a solution to your clients professionally, the customer is prone to make a physical visit to your criminal defense law firm.
An Answering Service Redirects and Answers Unfair and Inane Questions
A defendant might be under a lot of pressure as they face criminal charges. Consequently, they can become uncouth and ask inappropriate and inane questions. Since an answering service customer care representative is trained to handle such clients, they will professionally redirect the inappropriate question. They can professionally respond to the irritable client. Remember, the impression a client has about your criminal defense law firm is critical.
If the client is rude and you respond similarly, you will lose the client. Worse still, they will tell their friends and loved ones how rude your criminal defense law firm is to clients. What they will not share is their part in warranting the rude response. Therefore, using an answering service for your criminal defense law firm is advantageous since the customer care representatives are well trained to handle artsy and rude clients, which creates a great first impression.
Demeanor Communicates Volumes to Clients About Your Criminal Defense Law Firm
The trick is not on what you say but how you say it. Every person wants to be treated with respect despite their social or financial status. If a client calls your criminal defense law firm and receives a rude response, they will hang up. Therefore, demeanor is very important when handling client’s inquiries. Customer care representatives in an answering service always keep a cool and composed demeanor when dealing with clients who call your criminal defense law firm.
Every client has an ulterior motive when they make a call. They might want to find out if you offer exceptional customer service to your clients or your fees are as favorable as advertised. Therefore, it is paramount for the customer care representative to understand the ulterior question of the client and respond to this query. In doing so, you will wow the client, and they are likely to hire your criminal defense law firm to represent them in court.
That is why it is prudent to use an answering service for your criminal defense law firm. The customer care representatives know how to interpret the client’s questions and understand their pressure points. They respond to their ulterior question in a calm and composed demeanor, and the client is more than satisfied with the response they receive.
An Answering Service Helps Your Criminal Defense Law Firm Be Available 24/7
It does not matter how much your receptionist loves their jobs. They will have to go home at the end of the day. An automated response or a voicemail is a turn off to most clients. Once a client receives a response from an automated machine, the chances of calling again are very slim. That is why it is wise to use an answering service for your criminal defense law firm since they are available 24/7. Every person wants to interact with another human being, especially when it comes to matters like a court case.
When your criminal defense law firm uses an answering service, your clients will receive a human response every time they call. The customer care representatives’ professional services will help your criminal defense law firm create a reputation for reliability.
An Answering Service Is A Gold Mine of Lead Generation
Another reason you should use an answering service for your criminal defense law firm is lead generation. You might have conducted a very effective marketing campaign, and the calls are steaming in furiously. An answering service will handle the high volume of calls and record the details of the clients who are calling. The answering service will record the inquiry and the details, including the client’s phone number and the call time.
With this information, it is easy for you to call the clients back and respond to their queries in more detail. You can also clarify any information that is unclear to your clients. In the process, it is possible to attract new clients to your criminal defense law firm. The more clients you have, the more revenue. Any business aims to make profits at the end of the day.
An Answering Service Saves Your Criminal Defense Law Firm Money
It might seem paradoxical that hiring an answering service will save your criminal defense law firm cash. It is quite expensive to hire and train a receptionist. You will also have to pay them a salary, medical insurance, and other benefits, and they will not operate 24/7. On the other hand, by using an answering service, you do not pay the customer care representatives a salary, no health insurance payments, and yet the answering service is operational 24/7.
Hire an Answering Service Today
Using an answering service is a smart move for your criminal defense law firm. Not only will your clients receive 24/7 human response when they call, but they will also receive top tier professional services from the customer service representatives. When clients receive professional service each time they call your criminal defense law firm, they have the impression that you are trustworthy and dependable to represent them in court. Therefore, call and enquire about the services of an answering service for your defense law firm near you.
